Paralegal Collector - Senior Credit Controller

Paralegal Collector - Senior Credit Controller : About Regus : IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people, and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands (Regus, Spaces, HQ, Signature, No18), covering serviced offices, commercial real estate brokerage and managed office solutions.

About the role

We are looking for an experienced Paralegal Collector - Senior Credit Controller to play a key role in the implementation of our global collection strategy. As Paralegal Collector you will take responsibility for the timely recovery of high value customer debts by reaching out to the customers directly and engaging legal counsel and third-party law firms as appropriate. In this role you will work closely together with country managers, field operations teams, back-office finance teams, and the third-party collections management and support teams.

Key responsibilities

• Manage a portfolio of high value customer debts
• Actively collect payments from customers with unpaid invoices
• Answer account queries and take responsibility for resolving disputes by engaging front and back-office teams to ensure that concerns are actioned correctly
• Engage with senior internal and external stakeholders to negotiate payment plans and settlement offers
• Explain service agreement terms as appropriate
• Manage customers who are resistant by remaining polite, tactful, honest, and firm
• Assess collection opportunities and engage third-party lawyers as appropriate
• Host regular calls with collection partners to discuss performance and recovery progress
• Act as a key point of contact for our debt collection partners
• Complete administrative tasks as needed for the efficient running of a legal collection process.
• Always deliver a consistent and professional level of service.

Qualities

• Commercial awareness.
• Upbeat, positive, sociable.
• Excellent phone skills.
• Ability to persuade and handle objections.
• Persistent and goal oriented.
• Showing empathy, assertiveness, tact, and resilience.
• Self-motivated and taking ownership.
• Strong attention to detail.

Qualifications

• Strong persuasion and problem-solving skills.
• Excellent customer service skills including clear communication, fast responses, quick thinking.
• Ability to manage a portfolio of debt and stakeholders.
• Knowledge of legal debt collection practices and processes.
• Knowledge of finance systems and reconciliation processes is a plus.
• Self-starter who can work with direction but little supervision.
• Solid organisational skills, including the ability to prioritise and multitask in a demanding environment.
• Excellent written and verbal communication skills
• Team builder. Recognises the importance of the team.
• Willingness to go beyond the job description to meet business goals.
• Working knowledge of Microsoft Office Suite, including Excel and Outlook.
• Fluent in English and Dutch, and either Polish, Norwegian, or Swedish.

Experience

• At least 4 years of experience in a debt collection related role.
• A degree in Law or experience in legal debt collection.
• Previous team management, partner management, or portfolio management experience, preferably in a B2B environment.