IT Executive Support Coordinator

The role of IT Executive Support Coordinator is key to ensure the productivity of the top management. The aptitude for resolving issue in stressful situations is crucial to face unplanned changes and incidents.

Main Responsibilities and Activities : As the IS/IT Executive Support Co-Ordinator the main tasks and responsibilities include the following:

• Manage, Coordinate, Arrange and support executive meetings to facilitate in the effective management agenda.
• Effectively respond to request for information and IT/technical assistance and escalate sensitive technical issues
• Maintain and administer systems to improve efficiency and service delivery.
• Assess and prioritise IT request to optimal use of the executive's time.
• Provide consistently important level of support
• Support site (NAE) IT Service Delivery activities

Education and Training

Degree in Information Technology

Experience

2 - 3 years of experience in VIP IT and VC support role

Required Knowledge and Skills :

• Good knowledge of Audio/Video technology and associated protocols
• Good knowledge of Microsoft Teams and its integration with VC and rest of MS O365 tool suite
• Good knowledge of Microsoft OS and architecture (Win10, AD, SCCM, SharePoint Online, overall MS O365 tools)
• Good knowledge of Mobile devices management (iOS, Intune, Xen MDM)
• Corporate Events management and support
• Good knowledge of ticketing tool (Service NOW ideally)
• Asset management of laptops, phones, mobile line
• Good knowledge of ITIL fundamentals

Key behaviour and Competencies :

• Good oral and written communication skills, as well as ability to present and explain functional information to senior management
• Good listener and good interpersonal skills to relate with the End user community.
• Strong customer focus and ability to manage client expectations.
• Good analytical skills.
• Ability to work in complex multicultural environment with cross-functional view and approach.
• Be proactive and a force of bringing forward proposal
• Be discreet, tactful and diplomatic
• Ability to work under pressure
• Be flexible and adapt to peak of activity even if out-of-hours Be autonomous in managing daily support activity

At Nissan, we believe that the differences among us - differences in race, gender, age, mindset, religion and much more - make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, to build teams that create a sense of belonging for all members.

Montigny Le Bretonneux Yvelines France