Guest Relations - Concierge

Company Description About Château de Pommard

Every year, consumers and professionals from more than 80 countries around the world visit Château de Pommard to learn about the world of wine from Wine and Spirit Education Trust (WSET) professionals and taste the purest expressions of Chardonnay and Pinot Noir from villages along the Route des Grands Crus. From the grape to the glass, guests experience Clos Marey-Monge, a geological marvel, and home to seven distinct clay and limestone rich plots, now protected as one of the world heritage Climats of Burgundy by UNESCO. Founded in 1726, Château de Pommard combines three hundred years of savoir-faire and the innovative vision of the Famille Carabello-Baum for the future. Wine lovers and critics agree the conversion to biodynamic viticulture is producing honest, energetic wines infused with an unmistakable sense of place while preserving the planet where we all live.

Job Description : We are looking for a dedicated and awesome Guest Relations - Concierge to join our team at Château de Pommard. This role reports directly to our Concierge Manager. Your main mission will be to meet with guests and provide outstanding customer service to them, all with a cheerful personality that makes our clients feel great. If you are crazy about the Burgundy Wine Region and love working with international clients from all over the world, this might be a great opportunity for you.

Responsibilities

• Welcome and serve guests in person and over the phone every day
• Book Tastings for guests and collect all necessary information (contact details)
• Manage online and telephone reservations, provide Tastings overviews and answer questions
• Settle the cash register, including compliance with the procedures for opening and closing the day, week, month, and year
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
• Be an ambassador of Château de Pommard and guarantee an excellent level of customer satisfaction

Qualifications :

• Degree in Hospitality, Guest Relations or equivalent degree
• 2+ years of experience as a Front Desk Agent, Receptionist, Concierge, or similar role
• Experience with reservations system and Customer Relationship Management software
• Fluent in French and English. Speaking and writing another language is a plus
• Demonstrated ability to connect with people of different cultural backgrounds
• Excellent interpersonal and organizational skills
• Working knowledge of and strong interest in the Burgundy Wine Region
• Eye for detail and passion for customer satisfaction
• Self-starter with an entrepreneurial spirit and "get it done” mindset

Additional Information Working here

At Château de Pommard we embrace three core principles guiding everything we do: people care, earth care, and fair share. With a mindset to balance resource consumption and resource regeneration, we can make better individual and collective choices. It is time. This holistic way of thinking comes from the field of permaculture. Developed in response to unsustainable industrialized approaches, it has become popular in numerous areas, like agriculture, food science, healthcare, construction, economics, and sociology. And now in hospitality.

Our ambition is to become a beautiful five star experience, steeped in history, with some of the best wines in the world. But more than anything we want our guests whether they join us for one hour or one week to leave here thinking differently about their future, the future of our planet, and approaches to take better care of each other.