Principal PDA - Reservation Booking department

Principal PDA - Reservation Booking department

The TSR organization (Travel Shopping & Reservation) is the beating heart of many Amadeus products: it handles critical steps of the travel reservation, including shopping, pricing, booking, ticketing, and the overall PNR management. Within the TSR organization, our department Booking and Synchronization Management (BSM) covers the full fledge of features related to the booking of travels or ancillary services, be it online or offline, through EDIFACT or NDC. We take care of this whole matrix of processes, as well as all the corresponding representations in the PNR. With the travel industry rapidly changing, we are involved in key projects this year for Amadeus, both on travel agency business, like New Distribution Capability (NDC) standard, and on airline business, with projects for Star Alliance or NH, or the transformation to the Offer/Order model (NGA/Nevio). Transversally, we are well on our way for the migration to the Cloud, with 2 applications already activated in the Cloud since the beginning of the year, and 2 more coming in the next quarter. Continuous improvement is also part of our DNA, through SSI or other kinds of pro-active maintenance streams. We are involved in 4 different Agile Release Trains and are fully working in Matrix mode, with component team members being present in all trains to ensure the vision and the best practices are followed throughout the whole delivery chain. It is therefore the perfect moment to nominate a projects-oriented Principal PDA in the department, to help with the functional consistency of our components in this matrixial environment, demonstrating her/his expertise on BSM functional scope while proposing continuously improving ways of writing all sorts of documentations. She/he will also help with the facilitation of our BSM PDA community, as well as wider initiatives at Reservation level, fueled by her/his participation to the Amadeus PDA community. Overall, she/he will be seen as a role model for functional roles across the department, demonstrating the best engagement and collaboration skills. Your Main Responsibilities

Please find below all accountabilities expected from a fully proficient Principal PDA, acknowledging that the advertised position will allow a Senior PDA with the proper motivation to progress towards all those accountabilities over time. Technical/Functional Excellence

Demonstrates excellence & establish standards on product definition activities: specifications, solution design, finding solutions to complex problems Consolidates and articulates business needs and identified possible improvements into new product concepts or upgrades Responsible for planning, conducting and directing the analysis of highly complex business problems, in collaboration with Functional Architects Solves business problems through a clear methodology including appropriate documentation For

complex/cross-functional

solutions, participates to the proposal and/or review of sizings for the department Reviews proposed specifications for complex solutions Creates process engineering and/or business flow assessments to ensure appropriate reengineering of solutions In case of system failure, proposes a recovery plan, an action plan and a risk mitigation plan and provides recommendations for improvement (application…) Ensures processes are followed: state of requirement, assessment process, High-Level Architecture design, R&D project follow up from requirements to production Continuous Improvement

Makes recommendations on how to revamp documentations, to make them complete and accurate Recommends process improvements for specs, docs, solution design, proactive maintenance, etc. Overview validation

Contributes to the implementation of the test strategy, and reviews test plan, to ensure compliance of the delivered functionality and system integrity Ensures traceability of tests with specifications Ensures production integrity by investigating, validating and prioritizing reported incidents. Building relations & Knowledge sharing

Contributes actively to the PDA communities or any other relevant community which is related to current position Coaches / mentors team members on product definition skills, drives the culture change towards professionalization Provides

guidance/direction/training

and mentor less experienced product definition analysts, QA Engineers and software development engineers Actively participates in the

construction/maintenance/application

of the on-boarding of new colleagues Provides consultancy to users in detailed functionalities Demonstrates excellent written and verbal communications skills, as well as excellent listening skills, to serve as lead conduit between all stakeholders, as well as with external and internal customers Supports software development engineers by assisting with functionality questions, addressing testing issues, providing training on new products Shares advanced knowledge of systems flows, engineering documentation, tools and architecture concepts Shares product knowledge and ensures mutual understanding of the business Participates to team and ART events

Supports team and ART stakeholders by participating to team and ART ceremonies: Agile forums, Team meetings, Solution assessments... Contributes to product promotion

Supports the product features definition (scoping) and contribute to RFP/RFI for the product. Shares content for product documentation, sales tools and collateral. Gives presentations, demos and familiarization sessions to customers and customer-facing teams Participates to the preparation of key events, guaranteeing the success of product launch and follow up What we can offer you ?

Be rewarded with a competitive remuneration, an individual and company bonusand enjoy many benefits. Work from anywhere: Flexible teleworking from 1 to 3 days per week. You will also benefit from a home office set-up premium & monthly allowance. 6 weeks holiday, plus pension contribution and healthcare insurance. Experience in an environment with unique complexity and a hardly matched criticality among the leading tech companies. Professional development in a truly international and multisite environment with a great mix of people. A wide set of trainings available to broaden your knowledge and enhance your soft skillsincluding onsite and on-line learning hubs packed of technical and soft skills to help to develop any competencies. Enter a diverse and inclusive workplace. Enjoy your office life: Coffee hubs to work or relax, quiet zone, flexible desks and agile areas, on site restaurants, tennis, soccer, yoga, dance, on-site sport center and classes and on-site concierge services. How do we hire?

Online application : Submit your online application and our Talent Acquisition team will get in touch if your skills match the role. Phone Interview : We'll get to know each other with a short casual conversation. You'll also have the chance to ask questions. Online Testing : Depending on the role you applied for, you may have to do some online tests. Interviews : First, you'll meet one of our talent teams. Then you'll have an interview with a member or members of the team you're looking to join. Offer : Our Talent team will make you a job offer and welcome you to your new role with us. Join our global team : Where you can develop your skills and build an international career that matters. Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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