Lead UX Researcher

As a Lead UX Researcher at the Instapro Group, you sit at the heart of aligning business goals with the user experience through building and executing user research. Your role will strongly influence discovery, roadmap generation and product design and development.

You will also be leading the UX research guild, playing a key role in shaping, growing and promoting user research within the company.

Your role includes the following:

• Supporting multiple research initiatives either by directly conducting your own studies or guiding teams with theirs
• Effectively sharing research findings and recommendations to a diverse set of stakeholders, advocating for user-centered decisions
• Developing a shared holistic understanding of our users, using multiple data sources to identify patterns and knowledge gaps - then designing research strategies to gain insights in these key areas
• Responsible for optimal UX research ops to improve the efficiency of the guild - including processes, documentation, training, tooling, etc
• Coaching and mentoring other researchers and designers to help grow our research skills as a whole
• Staying up-to-date with industry trends and best practices in UX research and integrating new methodologies as appropriate to level-up the standard of the discipline
• 6+ years of experience leading research initiatives in a product environment
• Bachelor's degree in anthropology, human-computer interaction (HCI), human factors, psychology, sociology, a related field or equivalent practical experience
• An outstanding track record as a research leader for experience and product strategies that achieve business results
• Experience in researching the different stages of business and product development
• Strong experience effectively using an extensive research toolkit as well as agile/lean methodologies
• Fluent in one of our customer languages (German, French, Dutch, Italian) is a strong plus and also excellent English skills for internal communication

* Why you’ll enjoy working at the Instapro Group : You can make an Impact. Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We’re leaders in our markets, yet small enough for everyone to make a real difference.

We care . We don’t believe in one size fits all. Whether it’s flexibility in your working hours, your location, or opportunities to advance and grow, you’ll find a supportive and open culture designed to help our team members thrive.

These are the benefits you'll enjoy:

• Highly competitive salary package
• Hybrid work environment
• Eligibility to receive a grant of restrictive stock units
• Mental health support
• Training support
• Regular team events

These are the values that guide everything we do:

• We put integrity first . We are clear and open about our intent and actions, and we honour our commitments.
• We are inclusive. Everyone is different and these differences make us stronger together. Everyone belongs here.
• We are all stewards. We give our best effort and consider the interests of the entire company.
• We follow the evidence. We are evidence-based and pragmatic in our decision-making.
• We never stop learning. We are open minded and curious and we learn from our successes as well as our failures.
• We win as a team. We collaborate with and earn trust from our colleagues by supporting one another and communicating openly.