Customer Technical Support

Main Responsibilities

Distributor and dealer after sale service support:

• After sale service contract review and negotiation;
• Regular visit and communication for after sale service issue;
• Refund reconciliation;

After sale service center repair support:

• Service providers authentication and contract review, negotiation;
• Service repair TAT and Repair quality management;
• Service center repair related technician support;
• Service center compliance checking and measure;

Spare part:

• Responsible for overall spare parts business management;
• Samples management (receiving, package, delivery, etc);

Consumer issue support:

• Crisis and end user complain handling;
• Hotline issue support;

Requirements

• Be able to work under pressure and be target oriented;
• Good English and French, both written and spoken;
• Ability to work flexibly, effectively, and efficiently in a fast-paced environment;
• Positive and proactive approach to work;
• Strong quantitative and analytical skills;
• Adapts communication style and works effectively across multiple functions and sites;
• Has after sales service industry or operation management experience at least 1 year.