Senior Account Manager

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description : As a Senior Account Manager at Freshworks, you’ll be responsible for driving sales into existing defined paying accounts in the FSE region. Your accounts will all have strategic importance to the growth of the region. You will collaborate with teams across Freshworks to manage all aspects of the sales process including business development, lead management, qualification, evaluation, and closing. You will advocate multiple Freshworks product-lines and as a brand ambassador you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient and customer oriented. You will be tasked with increasing spend in existing product lines as well as cross selling additional products. You will be partly targeted on churn while also managing the whole renewal and uptick process.

Role and Responsibilities :

• Drive sales in a defined set of paying accounts to meet or exceed revenue targets in FSE Market.
• Develop and execute against a strategic plan that leads to the creation and maintenance of a robust sales pipeline including opportunities in existing accounts
• Manage numerous accounts concurrently & strategically
• Manage the renewal process end to end
• Work alongside the CSM organization to reduce churn in your book of business
• Provide regular reporting of pipeline and forecasting
• Create & articulate compelling value conversations with C-Level stakeholders also work in alignment with inside stakeholders namely AEs, Customer Success, Implementations, Billing, Support, deals teams etc
• Analyze sales/metrics data from your accounts to help evolve your strategy
• Assist customers in identifying industry relevant use cases and educate customers to make a strong business impact
• Develop long-term strategic relationships with key accounts to maintain best in class service and customer satisfaction
• Keep abreast of competition, competitive issues and products
• Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care
• Travel to customer locations in support of sales efforts as and when required

Qualifications :

• 4+ Years of Experience in the sales domain, preferably in a B2B environment
• Domain knowledge in the Field of SAAS, CSM, CRM or ITSM is advantageous
• Experience in identifying, developing, negotiating, and closing large-scale technology deals
• Experience in presenting technology suite of products within an existing portfolio of accounts
• Experience in proactively growing customer relationships while being curious to understand client’s business
• Prior experience in an environment where they managed a book of business in technology sales which included large growth in net new opportunities
• Consult and translate customer business and technology needs into technology solutions
• Proven track record of consistent territory growth and quota achievement
• Understanding of Customer Experience/Employee Experience in a world of digital business transformation

Additional Information These are some benefits you can expect from us in return :

• Company funded Life & Long-Term Disability insurance
• Learning & Reading budget of up to €1.000 per year
• Fitness budget of up to €30 per month
• Free yoga classes twice a week
• Company Funded Employee Assistance Program (EAP) for both you and your family
• 25 days annual Paid-Time-Off (PTO)
• Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe th