Customer Experience Representative - French (Hybrid

We are a rapidly growing team of more than 700+ employees, representing over 67 nationalities spread across nine offices in Paris, Berlin, Sofia, Vienna, Noida, Bengaluru, Seattle, New York and Toronto.

At Sendinblue, all Sibers evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles looking for talents that share our values: Empower the Customer, Build up Together, Impact First, Humbly Open, and People Company.

We are looking for an French native speaker to join our team on a Monday-Friday or a Tuesday-Saturday shift.

As a Customer Experience Representative, you will :

• Manage and resolve daily client tickets.
• Ensure an outstanding customer experience by resolving questions and problems properly and quickly.
• Address challenging customers and problems that require escalation outside of the department.
• Report, analyze and resolve system, clients, and operational issues that impact
• Grow client relations and work closely with the tech team to identify bugs.

What will contribute to your success :

• Fluent in French (mandatory)
• Customer focused
• At least a first experience in customer management focused on retention
• Experience in Customer Success, Customer Service or Customer Support
• The ability to jump right into a fun and relaxed office culture
• SaaS experience is a plus

What we offer :

• A unique opportunity to join an international and collaborative scale up environment in a hyper-growth context
• The chance to grow your professional and technical skills, with real room for career progression
• SIBOP: all Sendinblue employees are granted with our shared ownership plan - the more Sendinblue will be evaluated, the more you will get
• Meal vouchers - Swile (12,5€ per day)
• Excellent private health care, of which 70% is covered by the company
• RTT
• Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
• Work's council benefits (HelloCSE)
• Very competitive referral program
• Second parent leave: 1 month of fully paid leave
• English and French classes, and over 155000 courses available on Udemy
• Budget to support your workspace at home
• A modern office in a central location with free fruits, drinks & lots of fun activities
• Relocation package and visa sponsorship for international talents

..and more!

Meet us! :

• HR Video call
• A Case Study to do at home
• An interview with your future Team Lead and our Senior Team Leader
• An interview with our Head of Customer Experience

Sendinblue values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.