Senior Field Service Engineer

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world._

The job : Discover impactful work as our new Senior Field Service Engineer (Sr FSE). As Sr FSE, you will be responsible for delivering service activities (including Installations, Repairs, Maintenance Services, Tech Support etc.) for Unity Lab Services, supporting our Multi Collector product portfolio (Neoma, Triton and Neptune) across UK and northern EMEA territories for the purpose of delivering:

• A high level of customer service resulting in customer happiness
• High first-time fix rates and low mean time to repair
• Low repeated call rates

In addition, you will support our overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes, and practices.

What will you do?

• Perform Field Service-related duties in line with internal rules, customer regulations and health and safety guidelines.
• Specific product support to be given on Multi Collector instruments (Neoma, Triton and Neptune) (80%).
• Work remotely providing on-site services exceeding customer expectations and ensuring that customers become promoters of our business through positive feedback.
• Deliver the highest professional relationship with our customer base raising technical issues to quickly resolve critical tasks in the fastest way possible. Follow our ethical business conduct guidelines.
• Enable the customer's success through their partnership with Thermo Fisher Scientific. Utilise web-based, sales lead logging tools to ensure customers are offered those products and services they require enabling them to meet their objectives (5%).
• Optimize own work schedule by coordinating with all the required partners for service planning (Dispatch function, Team Leader, Manager) (5%).
• Responsible for company assets including parts inventory, laptop computer, mobile phone, test equipment (ensuring validation calibration), tools, software, company car etc. (5%).
• Responsible for timely and accurate reporting of activities including field service reports and expenses reports (5%).

Who we are looking for :

• Some knowledge of inorganic mass spectrometry an advantage, but not essential
• Strong problem-solving skills
• The ability to balance multiple tasks with different priorities
• Excellent interpersonal, self-motivational and negotiating skills
• Proficient levels of PC literacy
• Valid UK Driving Licence
• Willing and able to travel 5 days week within territory, Monday to Friday away from home
• Good English skills, both verbal and written. Ability to work across all levels, functions, and regions

What’s in it for you :

• Excellent career progression opportunities with a large and growing global employer
• Competitive salary, plus annual bonus and company car
• Benefits package (specifics depend on country of hire)

About us : Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.