Creaform - Customer Care Specialist (M/F/d)

Would you like to work for a world-class company? Would you like to be part of the sales expansion?

It's a good thing! Creaform needs you and your sales and customer service skills. You will have the opportunity to maintain and develop the link with the customer, in order to advise him on the products of the customer service portfolio, specifically, the various plans and promotions available for the maintenance and updates of their Creaform technologies.

Sarah, your future manager, is known for her approachability. She is always ready to help others. She joined Creaform this year and has a long experience as a team manager.

To succeed and advance in your career, Sarah will support you with the following resources :

• An excellent welcome and an efficient integration process
• Access to ongoing training on a daily basis
• Support to ensure your development and reach your goals

Here is what we offer you

• Ongoing training to support you in your career progression
• Recognition of your ideas, regardless of your level of education
• A caring environment that encourages personal and professional growth
• Diversity and inclusion: there is no one way of thinking
• Wide range of benefits.

We work hard, but we have a lot of fun! We have fun with sports, activities, and more.

What does a typical project look like in your new team?

• Ensure a smooth customer experience for all users of Creaform products and technologies.
• Follow up on sales opportunities and advise current customers on the effective use of their service programs as well as their future needs regarding the service offering.
• Follow-up and advise potential customers on our portfolio of service products.
• Forecast and track sales.
• Contribute to the management and follow-up of major accounts for specific proposals.
• Ensure the daily management of sales, order entry and customer management in the CRM (quote development, opportunity tracking, order entry and confirmation, credit investigation, customer creation, etc.).

Some aspects that will facilitate your integration at Creaform

• You have a sales-oriented attitude;
• You have a good team spirit and collaboration;
• You are bilingual in French and English (German is an asset);
• You have good organizational skills with a methodical approach;
• You have customer experience in the metrology or manufacturing industry;
• You have a good knowledge of computer tools and software.