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Description de l'entreprise
Leading the hospitality revolution, Accor is more than a hotel group. With luxury to economy, homestays to resorts, we are a holistic ecosystem of 40 brands in 110 countries, Talent and Solutions, ready to engage with the future’s endless possibilities. Accor has an offer to bring new life to the way you live, work, play and do business with a personalized guest experience.
Description du poste
At Accor Contact Centers, we aim to create value for our hotels by engaging satisfied guests and by increasing revenues through our Reservation services. Our Contact Centers offer the possibility for our guests to book any hotel, anywhere, anytime, in the guest’s language of preference, all year round.
Our Contact Centers Central team in Paris is looking for new talent! In our Strategy team and reporting to the Head of Pricing and Hotel Relationship, your role will focus on building a relationship of trust with our 5000+ hotels worldwide, understanding and anticipating their needs.
YOUR MISSIONS
Build and strengthen hotel relationships
- Steer & Follow-up the integration of new hotels joining our network, ensure an efficient and smooth onboarding
- Act as the main contact person in all matters relating to the hotels and regions’ needs, ensuring that Contact Centres meet the promise at each hotel level.
- Streamline operational processes (contract update, invoicing, etc.)
Build a strong knowledge of the hotels
- Build a knowledge strategy for Contact Centres in order to “approach” the hotels, making sure that each hotel’s knowledge is up to date and well transferred to the centers.
- Identify critical areas of improvements of our bad performers, and coordinate the action plans with Operations team
Growth project
- Expand our Contact Centres service to new markets and brands
Qualifications : PROFILE
Education & Experience
Graduated in higher education, you have a first experience in hospitality sector.
Skills : Advanced communication and relational abilities
Bilingual in English and French, another language is a plus
You like numbers
Ability to adapt to multi-cultural environments, to understand local specificities
You are hands on, and enjoy getting into the heart of the matter
Informations supplémentaires